Course Description:

ITIL provides a series of professional certifications It has been  designed to improve an individual's level of competency in specific areas or to demonstrate an individual's level of competency in the overall set of ITIL best practices.
ITIL Foundation V4 Certification is the latest version of the world’s most popular ITSM framework, the new ITIL update will focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.

Course Outline:

     The ITIL Service Management System

     The Service Value Chain

     Continual Improvement best practices

     Key Guiding Principles

     Governance Requirements

     Key ITIL Practices, including

     Incident Management

     Service Request Fulfillment

     Service Level Management

     Service Desk

     Change Control

     Continual Improvement

     And many more
 
Training Mode: Complete E- Learning Materials with Exam Voucher

Course Fee: 899 USD

Course Duration: 16 to 18 Hours
 
Exam Pattern:
1    Complete the certification training

2. Take the ITIL 4 Foundation Certification exam.

3. The Question Types are MCQ or Choice Question.

4. Score at least 65 per cent on the exam 26 correct answers out of 40 questions) in 60 minutes
 
Exam Center: Pearson Vue or web based online proctored